Policies

Policy Acknowledgment

By booking with Dermagrafix, you acknowledge and agree to all studio policies.

We are a structured, appointment-based studio. Our policies are designed to protect our time, our team, and the quality of work we provide. Clients who are unable to follow policies, communicate appropriately, or commit to scheduled appointments may not be a fit for our services.

Communication Policy

Dermagrafix operates primarily via text communication for all service and appointment-related needs.

Text: 877-398-8177

Email (general inquiries only): dermgrafix.info@gmail.com

Please use text for:

• Appointment requests
• Photo submissions for pre-approval
• Cancellations and rescheduling
• Service-related questions

Our phone line and voicemail are not used for appointment management.

Please allow up to 24 hours for a response during business hours.
Business hours: Tuesday – Friday
Closed: Saturday – Monday

Multiple messages do not expedite response time. Excessive or inappropriate communication may result in denial of service.

Consultations & Pre-Approval

A consultation is required to determine candidacy for all new PMU and SMP procedures. Consultation fees apply regardless of candidacy.

For tattoo removal or corrective work, photos must be submitted via text for review prior to booking.

Booking requests submitted without required pre-approval may be declined.

Price quotes are valid for three (3) months and may require reassessment after that time.

Prior Tattooing & Correction Policy

If you have previous cosmetic tattoo work, clear photos must be submitted via text prior to booking for review and approval.

Previous work may limit our ability to achieve safe and predictable results. For this reason, tattoo lightening or removal may be required prior to proceeding. This may include saline (osmosis) removal or laser removal.

Dermagrafix does not perform touch-ups on work completed by other artists. All corrective work is considered a new procedure.

We reserve the right to refuse service on any prior work not performed by our studio, particularly when the existing tattoo compromises safety or results.

Clients seeking corrective or revision work must be willing to follow all professional recommendations, including removal when advised. Failure to do so will result in denial of service.

Booking Fees

A non-refundable, non-transferable booking fee is required to secure all appointments.

• Booking fees are applied toward your service total
• Fees are tied to the original service booked
• Fees cannot be transferred to another service, appointment, or client.
• Booking fees cannot be applied to missed appointments, late cancellations, or repeated rescheduling

Cancellations & Rescheduling

We require a minimum of seven (7) days’ notice to cancel or reschedule an appointment.

• Changes made within 7 days will result in forfeiture of the booking fee
• A new booking fee is required to rebook

All cancellation and reschedule requests must be submitted via text (877-398-8177).
Voicemails are not accepted.

Consultations:

• Require a minimum of 4 hours’ notice
• No-shows or late cancellations are non-refundable

Rescheduling Limits

Rescheduling is intended for occasional, unavoidable conflicts—not repeated changes.

• Clients are limited to two (1) reschedule per appointment
• After one reschedule, a new booking fee will be required
• Appointments that have been rescheduled multiple times may be declined at our discretion
• Excessive rescheduling may result in denial of future bookings, regardless of notice given

Rescheduling outside of the 7-day window does not override these limits.

Traveling Artist Appointments

Appointments with traveling or guest artists require strict scheduling due to limited availability.

• These appointments are non-refundable and non-transferable
• Rescheduling is typically not possible due to limited availability
• Changes may result in forfeiture of the booking fee and appointment

Clients who are unable to commit to a set date should not book traveling artist appointments.

No-Shows & Last-Minute Cancellations

• Failure to attend your appointment will result in full forfeiture of your booking fee
• Same-day cancellations are treated as a no-show

Repeated no-shows or last-minute cancellations may result in denial of future services.

Tardiness

Clients arriving 10 minutes or more late may be required to reschedule.

• Late arrivals may forfeit their booking fee
• A new booking fee or full payment may be required to rebook

If schedule flexibility allows, we may accommodate a same-day adjustment at our discretion.

Health & Safety

If you are feeling unwell, please notify us as soon as possible to reschedule.

Failure to follow pre-treatment health guidelines may result in cancellation of your appointment and forfeiture of your booking fee.

Pre-Existing Health Conditions

Clients with medical conditions should consult with their healthcare provider prior to booking.

Doctor clearance does not override Dermagrafix safety standards. If an artist determines that a procedure is not safe, or are simply uncomfortable performing the service, we reserve the right to decline it.

All relevant medical information must be disclosed during consultation and on your health questionnaire.

Dermagrafix is not responsible for outcomes related to undisclosed or inaccurately disclosed medical information.

Failure to comply with pre-treatment requirements may result in cancellation of your appointment and forfeiture of your booking fee.

Online Booking

Booking requests submitted through our website are subject to approval including paid appointment requests.

Appointments will be confirmed once the correct procedure, timing, and candidacy have been reviewed.

Appointment Length & Timing

Procedure times are estimated and may vary.

Appointments begin after the previous session is completed and all sanitation protocols are performed. Delays may occur, and sessions may run longer than expected.

Please allow additional time for parking, traffic, and scheduling flexibility when booking.

Guests & Children

Guests are not permitted in the studio during appointments.

Children under the age of 18 are not permitted in the studio at any time.

Age Requirement

Dermagrafix does not perform tattoo services on minors under the age of 18.

Service Fees & Additional Time

Additional time or sessions may be required to achieve desired results and will be billed accordingly.

Fees are based on services performed.

Right to Refuse Service

Dermagrafix reserves the right to refuse service at any time.

This includes, but is not limited to:

• Non-compliance with pre- or post-care instructions
• Safety or medical concerns
• Incomplete or dishonest client information
• Repeated cancellations or rescheduling
• No-shows or last-minute cancellations
• Excessive, inappropriate, or disruptive communication
• Failure to follow professional recommendations
• Any behavior that disrupts our schedule, staff, or work environment

Our goal is to provide a safe, respectful, and professional environment while delivering work that meets our standards.

• Please allow up to 48hrs for your order to be processed. If order is placed after noon, please allow one more day for it to be shipped out.
• Shipments go out Monday – Friday via USPS, please allow 2-5 days for Continental US and 7-12 days for larger or international orders.
• If the shipping label has already been printed and the order is canceled, shipping cannot be refunded.
• Returns are paid by the recipient.
• Damaged items: If your order has arrived damaged, you have 24 hours to notify of the damage. Email photos to dermagrafix.info@gmail.com.

• Items must be returned within 30 days from date of purchase to be eligible for an exchange or refund. Skin care and body care products are non-returnable.
• All returns past 30 days from original purchase will be refunded in the form of a Dermagrafix gift card.
• Items not in their original packaging or that have a broken seal are not eligible for a return or exchange.
• Online order returns will incur a 20% restocking fee plus shipping.
• Incorrect online purchases will incur merchant fees at the buyer’s expense. This will be deducted from the cost refunded.
• PPE –  all sales final.
• Student books, kits, machines, and supplies are final sale.

• Gift cards may be purchased in any amount.
• Gift cards are not returnable for any cash value.
• Gift cards do not expire.
• You may purchase an electronic gift card (emailed) or a physical gift card (picked up in-person or mailed + $5 shipping fee)

1. Enrollment fees are due upon enrollment. Balances, if any, are due 14 days prior to class start date. Financing options are available.
2. Class enrollment fees are non-refundable for any reason. Fees may not be transferred to another class or student for any reason.
3. State or Local Laws. Students must be aware of any state or local laws for the area they wish to practice tattooing. Dermagrafix does not offer legal guidance but will help direct students the best we can.
4. BBP Training. All students must provide proof of a valid bloodborne pathogens (BBP) training certificate and photo ID once enrolled. Students agree they are over the age of 18 when enrolling.
5. Certification Required. Advanced students will be asked to provide proof of fundamental training in the form of a one-hundred-hour basic course certificate prior to enrolling in any advanced class. Students who cannot provide a 100-hour basic course certificate will be guided to selecting a course to help them reach the required hours first before enrolling in any advanced course.
6. Student Enrollment Agreement. When students sign up for training, they are required to complete the Student Enrollment Agreement.
7. Complete Phases Sequentially. Students enrolled in Fundamental training classes must complete each training phase before they are eligible for the next phase.
8. Duration of Fundamental Class. Students enrolled in Fundamental training will have thirty days or more to complete Phase I. Phases II and III must begin within 90 days or less of having completed Phase I.
9. Login Credentials. Students may not provide their class login credentials to anyone not enrolled in online training.
10. Sick Days During Class. Illness that affects class dates must be excused with a doctor’s note in order to reschedule. Students may attend the next available class dates. Exclusive dates are not offered.
11. Student Support Available. Dermagrafix does provide support to students Monday through Friday during normal business hours, please contact us at the relevant location. Alumni may return for scheduled observation at no charge for 12 months after their enrollment date.
12. What happens if I do not pass? Additional training may be needed for certain individuals. Additional training will incur additional costs.
13. Drug or Alcohol Use. Safety is paramount to us.  If a student appears to be under the influence or impaired in anyway, they will be unable to operate a machine or work on an actual person.  We will require a negative drug test in order to continue.
14. Must be competent in order to have access to machine. For safety reasons, students will not be given any included class kit or machine until they have completed a certain level in training. If the student is unable to progress in training, they may be eligible for a refund of their machine (if one was purchased) plus a 20% restocking fee and shipping costs.

Last updated: 11 NOVEMBER 2019

Dermagrafix (“us”, “we”, or “our”) operates http://b7a.b46.myftpupload.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

How We Collect and Use Information

We collect the following types of information about you:

Information you provide us directly:

We ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you register for a Dermagrafix account, or if you correspond with us. We may also retain any messages you send through the Site. We use this information to operate, maintain, and provide to you the features and functionality of the Site. 

Information we may receive from third parties:

We may receive information about you from third parties. For example, if you access our Site through a third-party connection or log-in, that third party may pass certain information about your use of its Site to Dermagrafix. This information could include, any information that you have permitted the third party to share with us, and any information you have made public in connection with that Site.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and Sites, to help us measure traffic and usage trends for the Site. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Site. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information:

When you visit the Site, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets Dermagrafix help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Site (e.g., the pages you view, the links you click and other actions you take on the Site). 

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access the Site. When you use our Site, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Site, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information:

When you use the Site, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Site.

Device identifiers:

When you access the Site by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Dermagrafix. A device identifier may convey information to us about how you browse and use the Site. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Site. Some features of the Site may not function properly if use or availability of device identifiers is impaired or disabled.

Location data:

When you access the Site by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Site. Some features of the Site, particularly location-based Sites, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications:

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Site-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Site, technical and security notices). You may not opt out of Site-related emails. 

Use of certain Site type information we collect about you:

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Site; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; (g) to provide advertising to your browser or device, and (h) automatically update the Dermagrafix application on your mobile devices.

Sharing of Your Information

We will not rent or sell your information to third parties.

Instances where we are required to share your information:

Dermagrafix will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Site; and/or (c) to exercise or protect the rights, property, or personal safety of Dermagrafix, our Users, or others.

How We Store and Protect Your Information

Storage and Processing:

Your information collected through the Site may be stored and processed in Pennsylvania or any other state in which Dermagrafix or its subsidiaries, affiliates, or Site providers maintain facilities. Dermagrafix may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

Dermagrafix cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Site. 

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, Dermagrafix will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Children’s Privacy

Dermagrafix does not knowingly collect or solicit any information from anyone under the age of 13. The Site and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at dermagrafix.info@gmail.com.